Koala Cuddle Planter

Delivery is free for orders over $75 and a flat rate of $6.95 for orders under $75, to anywhere in Australia. We also offer an Express Post delivery option for $9.95 to anywhere in Australia.

We deliver to any Australian address, PO Box or Parcel Locker. We deliver all our online homewares orders to you via Australia Post Parcel Service. We aim to dispatch your order within 2 business days however during peak periods delays may occur.  The Chic Nest uses the best quality packing material to protect items for the journey from our nest to yours, to ensure your items arrive in the same condition as when they left us.

Breakages or Damaged Items
At The Chic Nest our aim is to provide our customers with online homewares products of the highest standard and quality. We take full responsibility for ensuring that your products arrive in the condition that they left us. Although we pack all items carefully to ensure they travel safely, If you do receive an item which has been broken or damaged during transit, or is faulty for any reason, please contact us within 5 days of receiving the item on 1300 887 931 or by email at info@thechicnest.com.au so that we can quickly organise to send you a replacement product or a full refund if you choose.

Delivery Timeframes
Metro Perth 1-4 Business Days
Regional WA 2-7 Business Days
Australian Metropolitan Areas 2-12 Business days
NSW/VIC/SA/QLD Regional Areas 3-14 Business days
NT/TAS Regional Areas 5-14 Business days

Need your order urgently?
If you need to have your order delivered faster than our delivery guidelines above, select the Express Post option for an additional fee of $9.95. Please refer to Australia Post Express Post delivery guidelines for further details.

Important information:
• We will pick, pack and process your online homewares order as speedily as possible once you have clicked the ‘Complete Order’ button and payment has been received. This helps us to get your goods out to you as soon as possible. If you need to make changes to your order please call us urgently on 1300 887 931. If we haven’t sent the order yet, we will always do our best to assist in changing any details of your order.

• When paying using Paypal you must check to ensure your shipping address in PayPal is where you prefer the item be sent. PayPal overrides the address originally put into our system with the address you have on file with them. We are not responsible for incorrect shipping addresses entered by you or overridden by your entry in PayPal. 

Lost Packages
If you have tracked and checked for your parcel and believe it to be lost, please contact us on 1300 887 931 within fifteen days of dispatch, in order for a store credit or refund (if applicable) to be issued. If the package has the correct delivery information and has been deemed 'lost' after an Australia Post Investigation, we will replace the items or issue a store credit. If we are unable to source replacement items due to these no longer being available for whatever reason, a refund will be processed for the unavailable items and postage costs, if applicable. You must contact The Chic Nest within 15 days of dispatch, if your package has not arrived otherwise no store credit or refund (if applicable) will be available.