At The Chic Nest, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, place an order, contact us, subscribe to our marketing or otherwise interact with The Chic Nest.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
PERSONAL INFORMATION WE COLLECT
Depending on how you interact with us, we may collect information including:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Order and purchase information
- Payment and transaction information
- Account information
- Communications you send to us
- Returns and exchange information
- Information you provide when subscribing to our emails or participating in promotions
- Technical information such as your IP address, browser type, device information and how you interact with our website
We only collect personal information that is reasonably necessary for operating our business and providing our products and services.
HOW WE COLLECT YOUR INFORMATION
We generally collect personal information directly from you when you:
- Place an order
- Create or use a customer account
- Contact us
- Subscribe to our emails
- Submit a return or exchange
- Participate in a promotion or competition
- Browse or interact with our website
Some information may also be collected automatically through cookies and similar technologies when you use our website.
HOW WE USE YOUR INFORMATION
We may use your personal information to:
- Process, fulfil and deliver your orders
- Process payments
- Provide order and delivery updates
- Manage returns, exchanges and refunds
- Respond to enquiries and provide customer service
- Maintain customer accounts
- Send marketing emails and special offers where permitted
- Personalise and improve your shopping experience
- Analyse how our website is used and improve our products and services
- Prevent fraud and protect the security of our website and business
- Meet our legal and regulatory obligations
MARKETING COMMUNICATIONS
If you subscribe to our emails or otherwise agree to receive marketing communications, we may send you information about new products, special offers and other news from The Chic Nest.
You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us at info@thechicnest.com.au.
Unsubscribing from marketing communications will not prevent us from sending you important transactional communications relating to an order you have placed.
HOW WE SHARE YOUR INFORMATION
We do not sell your personal information.
We may share personal information with trusted third-party service providers where reasonably necessary to operate our business and provide our services.
These may include providers involved in:
- Our ecommerce platform and website
- Payment processing
- Order fulfilment and delivery
- Returns and exchanges
- Email and marketing services
- Website analytics and advertising
- Fraud prevention and security
- IT, data storage and other business services
These providers only receive information relevant to the services they perform.
We may also disclose personal information where required or authorised by law.
PAYMENT INFORMATION
Payments made through our website are processed by secure third-party payment providers.
Depending on the payment method you choose, your payment may be processed by providers such as credit or debit card payment services, PayPal, Afterpay or Zip.
We do not directly store your complete credit card details.
COOKIES & WEBSITE DATA
Our website uses cookies and similar technologies to help the website function, remember preferences, understand how customers use our website and support analytics, marketing and advertising.
Cookies may collect information including your IP address, browser or device information, pages viewed and interactions with our website.
You can manage cookies through your browser settings and, where available, through the privacy controls provided on our website.
Shopify itself uses necessary, performance, advertising and other technologies on Shopify-powered storefronts.
OVERSEAS SERVICE PROVIDERS
Some of the third-party services we use may store or process information outside Australia.
As the locations used by technology and service providers can change, it may not always be practicable for us to specify every country in which information may be processed.
Where personal information is disclosed overseas, we take reasonable steps as required by applicable privacy laws in relation to the handling of that information.
HOW WE PROTECT YOUR INFORMATION
We take reasonable steps to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.
Our website and checkout use security technologies designed to protect information transmitted online.
No method of transmitting or storing information electronically is completely secure, so we cannot guarantee absolute security.
ACCESSING OR CORRECTING YOUR PERSONAL INFORMATION
You may request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.
To make a request, please contact us at info@thechicnest.com.au.
We may need to verify your identity before providing access to or changing personal information.
PRIVACY QUESTIONS OR COMPLAINTS
If you have a question or concern about how we have handled your personal information, please contact us at:
The Chic Nest
Email: info@thechicnest.com.au
Phone: 1300 887 931
ABN: 72 183 721 599
We will review your enquiry or complaint and aim to respond within a reasonable timeframe.
If you are not satisfied with our response and your complaint relates to the Privacy Act, you may be able to contact the Office of the Australian Information Commissioner (OAIC) for further information or assistance.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, technology, service providers or legal requirements.
Any updated Privacy Policy will be published on our website.
Last updated: September 2026