Changed your mind? No problem.
We want you to love your purchase from The Chic Nest. If something isn’t quite right, you can easily request a return or exchange through our online Returns Portal.
All returns and exchanges must be submitted through our Returns Portal and approved before being sent back to us.
CHANGE OF MIND RETURNS
Changed your mind, ordered the wrong size or decided something just isn’t quite right? You can request a return through our Returns Portal within 21 days of your order being fulfilled.
Items must be returned unused and in their original condition, with all original packaging, tags and labels attached where applicable. Clothing must be unworn and unwashed.
Returned items must be in a condition suitable for resale.
SALE ITEMS
Sale items cannot be returned for change of mind. This does not affect your rights under Australian Consumer Law if an item is faulty, damaged or otherwise does not meet a consumer guarantee.
EXCHANGES
Want a different size, colour or something completely different? You can exchange your item for another product from across The Chic Nest range through our Returns Portal.
Even better, when you choose an exchange, you’ll receive an extra 5% exchange credit to put towards your new item.
For example, return an eligible $50 item and you’ll have $52.50 to spend on your exchange.
STORE CREDIT
Prefer to choose something later? Select store credit and you’ll receive an extra 5% bonus credit on the value of your eligible return.
Your store credit can be used to shop across The Chic Nest range.
REFUNDS
If you choose a refund, it will be returned to your original payment method once your return has been received, inspected and approved.
Original delivery charges are not refundable for change-of-mind returns.
For change-of-mind returns, a $12.99 return postage fee will be deducted from your refund.
Once your refund has been processed, please allow several business days for it to appear in your account. Processing times vary depending on your bank or payment provider.
RETURN POSTAGE
Returns are lodged through our Returns Portal, where you can generate an Australia Post return label.
For change-of-mind returns, return postage is the responsibility of the customer. A $12.99 return postage fee will be deducted from your refund.
Please do not send a return to us without first submitting it through our Returns Portal and receiving your return instructions.
DAMAGED, FAULTY OR INCORRECT ITEMS
We take great care when packing your order, but if your item arrives damaged or faulty, or you have received the wrong item, please submit a request through our Returns Portal and select the appropriate return reason.
If your item is damaged or faulty, you’ll be asked to provide a photo and some additional information so we can assess the issue and arrange the best solution for you.
Your rights in relation to faulty or damaged products are protected under Australian Consumer Law. Nothing in our change-of-mind returns policy excludes or limits those rights.
AFTERPAY & ZIP
Eligible purchases made using Afterpay or Zip can be returned.
If you choose a refund to your original payment method, it will be processed through the payment provider originally used for your purchase.
READY TO START YOUR RETURN OR EXCHANGE?
Submit your request through our Returns Portal and we’ll guide you through the next steps.