Item(s) not exactly what you were after?
At The Chic Nest, we understand that although shopping online for homewares and gifts is convenient, it’s not always going to look right once you get the product home, or it may just not be exactly how you thought it would be. If you would like a different colour, style or the product is just not right for you, you can return the item(s) within 30 days of purchase and we will offer you a full refund or a 110% store credit to put towards your next purchase. The return postage is your responsibility and we ask that the item(s) be unused, in original packaging with any labels still attached and that you take care to pack the items carefully when returning as the goods must arrive in the same condition as when they left us. You may wish to return the goods via registered mail to ensure their safety as we do not take responsibility for goods lost in transit. Please note if your order attracted a delivery fee, we cannot refund this amount but will provide you with free delivery on your exchanged items.
If you would like to arrange an exchange or return, please contact us on 1300 887 931 or by email at email@example.com and we will help make the process as simple as possible for you.
Once we have received your return and confirmed that the item(s) are unused, undamaged and unmarked, and in their original packaging we will process your refund (if you have not selected to receive 110% store credit) the next business day. Once you receive our email notification confirming your return refund, your money will appear in your nominated account in approximately 1-7 days (unfortunately this time frame is due to inter-bank processing times!). On rare occasions we may decline to offer a refund if your return is more than 30 days after purchase, if the products are marked, damaged, used or do not have their original and undamaged packaging. For returns from orders that were placed during a discount promotion or using a voucher/coupon the refunded value will be the total amount paid. Where part of a multi-item order is returned the refunded value will be the listed price for that item at the time of the order less the amount of the discount that was applied to that item. For returns from orders that included a delivery charge, only the cost of the items returned will be refunded. Please feel free to contact us at firstname.lastname@example.org if you have any questions regarding the return of your items.
Can I return my order if I’ve paid for it using zipPay or Afterpay?
Yes, you are eligible to return your order through our normal returns process, outlined above. You will be refunded through your zipPay or Afterpay account.
Breakages, Damaged or Faulty Items
At The Chic Nest our aim is to provide our customers with online homeware products of the highest standard and quality. We take full responsibility for ensuring that your products arrive in the condition that they left us. Although we pack all items carefully to ensure they travel safely, If you do receive an item which has been broken or damaged during transit, or is faulty for any reason, please contact us within 5 days of receiving the item on 1300 887 931 or by email at email@example.com so that we can quickly organise to send you a replacement product or a full refund if you choose. Please note that we'll need a photo showing the breakage/defect/fault, which will help us make the process simple and easy for you.
Out of Stock Items
We update product availability of our online homeware range on thechicnest.com.au throughout the day however in some rare instances another customer may have selected to purchase the same item as you at the exact same time. If this happens, we will notify you within one business day that we will not be able to deliver the goods in the usual delivery period. If it is an item that we cannot re-order we will give you a refund immediately; if it is an item we can re-order, we will inform you of the new delivery time frame and give you the choice of either waiting or receiving a refund or 110% store credit.