Changed your mind? No problem.
We want you to love your purchase from The Chic Nest. If something isn’t quite right, you can easily request a return or exchange through our online Returns Portal.
All returns and exchanges must be submitted through our Returns Portal and approved before being sent back to us.
CHANGE OF MIND & SIZING RETURNS
Changed your mind, ordered the wrong size or decided something just isn’t quite right? You can request an exchange or store credit through our Returns Portal within 21 days of your order being fulfilled.
Items must be returned unused and in their original condition, with all original packaging, tags and labels attached where applicable. Clothing must be unworn and unwashed.
Returned items must be in a condition suitable for resale.
If you change your mind or the fit isn't quite right, you can exchange your item now or choose store credit to use later. For change-of-mind and sizing returns, we offer an exchange or store credit rather than a refund to the original payment method.
SALE ITEMS
Sale items cannot be returned or exchanged for change of mind. This does not affect your rights under Australian Consumer Law if an item is faulty, damaged or otherwise does not meet a consumer guarantee.
EXCHANGES
Want a different size, colour or something completely different? You can exchange your item through our Returns Portal.
Choose another size of the same item, or select Choose something different to browse and shop anything across The Chic Nest.
When you choose an exchange, your return postage is FREE and we’ll also ship your replacement order to you FREE.
If your new items cost more than the value of your return, you can simply pay the difference at checkout. If they cost less, any remaining value will be issued as store credit.
STORE CREDIT
Prefer to choose something later? You can return your eligible item for store credit to use whenever you’re ready.
Your store credit can be used to shop anything across The Chic Nest.
A $12.99 return postage fee applies when returning an item for store credit.
RETURN POSTAGE
We make exchanges easy:
Exchanging now? Your return postage is FREE, and we'll also ship your replacement order to you FREE.
Choosing store credit to use later? A $12.99 return postage fee applies.
Once your return or exchange request has been approved, we’ll provide an Australia Post return label and return instructions.
Simply print and attach the label to your parcel and lodge it at an Australia Post location. Please keep your lodgement receipt and tracking details until your return has been completed.
Please do not send a return to us without first submitting it through our Returns Portal and receiving approval and return instructions.
DAMAGED, FAULTY OR INCORRECT ITEMS
We take great care when packing your order, but if your item arrives damaged or faulty, or you’ve received the wrong item, please submit a request through our Returns Portal and select the appropriate return reason.
If your item is damaged or faulty, you’ll be asked to provide a photo and some additional information so we can assess the issue and arrange the appropriate solution for you.
Faulty, damaged or incorrectly supplied items are handled separately from our change-of-mind returns policy.
Your rights in relation to faulty, damaged or incorrectly supplied products are protected under Australian Consumer Law. Nothing in our Returns & Exchanges Policy excludes or limits those rights.
AFTERPAY & ZIP
Eligible purchases made using Afterpay or Zip can be returned in accordance with our Returns & Exchanges Policy.
For change-of-mind and sizing returns, eligible items can be exchanged or returned for store credit.
Where a refund to the original payment method is applicable under Australian Consumer Law, it will be processed through the payment provider originally used for your purchase.
READY TO START YOUR RETURN OR EXCHANGE?
Submit your request through our Returns Portal and we’ll guide you through the next steps.