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PRODUCT DELIVERY

Our Delivery Promise
We deliver to any Australian address, PO Box or Parcel Locker. We deliver all our online homewares orders to you via Australia Post Parcel Service. All online homewares orders will be shipped the next business day following receipt of payment. The Chic Nest uses the best quality packing material to protect items for the journey from our nest to yours, to ensure your items arrive in the same condition as when they left us.

Breakages or Damaged Items
At The Chic Nest our aim is to provide our customers with online homewares products of the highest standard and quality. We take full responsibility for ensuring that your products arrive in the condition that they left us. Although we pack all items carefully to ensure they travel safely, If you do receive an item which has been broken or damaged during transit, or is faulty for any reason, please contact us within 5 days of receiving the item on 1300 887 931 or by email at info@thechicnest.com.au so that we can quickly organise to send you a replacement product or a full refund if you choose.

Australia Post Deliveries:
During the checkout process, you will have the option to include specific delivery instructions including requiring a signature on delivery. If there are no delivery instructions and a signature is not required, the delivery driver will look for a safe location to leave your parcel. If a safe location cannot be found, and your delivery instructions specify that it not be left or a signature is required, the delivery driver will leave a note to you stating which Australia Post outlet you can collect your parcel from and the time when it will be available to collect. Once your order has been finalised, you will receive an order confirmation email which also includes a tracking number, allowing you to track your parcel through the Australia Post tracking service.

Delivery Timeframes
Metro Perth 1-2 Business Days
Regional WA 2-4 Business Days
Australian Metropolitan Areas 2-7 Business days
NSW/VIC/SA/QLD Regional Areas 3-9 Business days
NT/TAS Regional Areas 5-9 Business days

Need your order urgently?
If you need to have your order delivered faster than our delivery guidelines above, select the Express Post option for an additional fee of $12.95. Please refer to Australia Post Express Post delivery guidelines for further details.

Important information:
•Orders made on weekends and public holidays will be dispatched the next business day.
•We will pick, pack and process your online homewares order as speedily as possible once you have clicked the ‘Complete Order’ button and payment has been received. This helps us to get your goods out to you as soon as possible. If you need to make changes to your order please call us urgently on 1300 887 931 as we will be sending your order out to you on the next business day. If we haven’t sent the order yet, we will always do our best to assist in changing any details of your order.

International Postage
It is the purchaser's responsibility to pay any import duty or sales tax within your own country. You are wholly responsible and liable for these charges. The Chic Nest accepts no responsibility for any additional charges and cannot accept a return and refund of those goods if the charges are not paid. Please refer to your local customs authority for more information.

Lost Packages
If you have tracked and checked for your parcel and believe it to be lost, please contact us on 1300 887 931 within fifteen days of dispatch, in order for a store credit or refund (if applicable) to be issued. If the package has the correct delivery information and has been deemed 'lost' after an Australia Post or Toll investigation, we will replace the items or issue a store credit. If we are unable to source replacement items due to these no longer being available for whatever reason, a refund will be processed for the unavailable items and postage costs, if applicable. You must contact The Chic Nest within 15 days of dispatch, if your package has not arrived otherwise no store credit or refund (if applicable) will be available.
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