How quickly will my order be dispatched?
We aim to dispatch orders as quickly as possible, generally within 1–2 business days. During particularly busy periods, dispatch may take a little longer.
How much is delivery within Australia?
Standard shipping is $8.95, or FREE for orders over $100. Express Post is available for $14.95.
Do you deliver Australia-wide?
Yes! We deliver Australia-wide via Australia Post, including to PO Boxes and Parcel Lockers.
Can I track my order?
Yes. Once your order has been dispatched, you'll receive an email with your Australia Post tracking details so you can follow its journey.
Do you deliver to New Zealand?
Yes. We currently ship to Australia and New Zealand. New Zealand shipping charges are calculated automatically at checkout.
Customers are responsible for any import duties, taxes or customs charges that may apply in New Zealand. These charges are not included in your order total and are the responsibility of the recipient.
Can I send a gift directly to someone?
Absolutely! We can send your gift directly to the recipient and we don't include prices, receipts or invoices in the parcel. Your invoice is emailed directly to you.
Do you offer gift wrapping?
Yes! We offer FREE gift wrapping and a personalised gift message. Simply add your gift message when ordering and we'll take care of the rest.
Can I return or exchange an item?
Yes. Eligible full-priced items can be returned for an exchange or store credit through our easy online Returns Portal within 21 days of your order being fulfilled.
Exchanges are FREE — we'll cover your return postage and ship your replacement order to you at no extra cost.
Can I exchange for something different?
Absolutely! You can exchange for another size of the same item, or choose something completely different from anywhere across The Chic Nest.
Exchanges are FREE - we'll cover your return postage and ship your replacement order to you at no extra cost. If your new items cost more than the value of the item you're exchanging, simply pay the difference at checkout. If they cost less, any remaining value will be issued as store credit.
Can I choose store credit instead?
Yes. If you'd prefer to choose something later, you can select store credit for the eligible value of your return and use it to shop anything across The Chic Nest whenever you're ready.
A $12.99 return postage fee applies when choosing store credit to use later.
What if my item arrives damaged, faulty or incorrect?
Please submit a request through our Returns Portal and select the appropriate return reason. For damaged or faulty items, you'll be asked to provide a photo and some additional information so we can assess the issue and arrange the best solution for you.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, Afterpay and Zip.
Are you an Australian business?
Yes! The Chic Nest is Australian owned and operated. We're a small family-run business bringing you unique gifts, beautiful homewares, clothing, accessories and special finds for you.