How quickly will my order be dispatched?
We aim to dispatch orders as quickly as possible, generally within 1–2 business days. During particularly busy periods, dispatch may take a little longer.
How much is delivery within Australia?
Standard shipping is $8.95, or FREE for orders over $100. Express Post is available for $14.95.
Do you deliver Australia-wide?
Yes! We deliver Australia-wide via Australia Post, including to PO Boxes and Parcel Lockers.
Can I track my order?
Yes. Once your order has been dispatched, you'll receive an email with your Australia Post tracking details so you can follow its journey.
Do you deliver to New Zealand?
Yes. We currently ship to Australia and New Zealand. New Zealand shipping charges are calculated automatically at checkout.
Customers are responsible for any import duties, taxes or customs charges that may apply in New Zealand. These charges are not included in your order total and are the responsibility of the recipient.
Can I send a gift directly to someone?
Absolutely! We can send your gift directly to the recipient and we don't include prices, receipts or invoices in the parcel. Your invoice is emailed directly to you.
Do you offer gift wrapping?
Yes! We offer FREE gift wrapping and a personalised gift message. Simply add your gift message when ordering and we'll take care of the rest.
Can I return or exchange an item?
Yes. Eligible full-priced items can be returned for an exchange or store credit within 21 days of your order being fulfilled.
Simply visit our Returns & Exchanges page and click Start a Return or Exchange to submit your request through our online Returns Portal.
A $12.99 return postage fee applies to change-of-mind and sizing returns, whether you choose an exchange or store credit.
Can I exchange for something different?
Absolutely! You can exchange for another size of the same item or choose something completely different from anywhere across The Chic Nest.
A $12.99 return postage fee is payable when submitting your exchange request, but we'll ship your replacement order to you FREE.
If your new items cost more than the value of your return, simply pay the difference at checkout. If they cost less, any remaining value will be issued as store credit.
Can I choose store credit instead?
Yes. If you'd prefer to choose something later, you can select store credit for your eligible return and use it to shop anything across The Chic Nest whenever you're ready.
A $12.99 return postage fee applies and will be deducted from your store credit balance.
What if my item arrives damaged, faulty or incorrect?
Please submit a request through our Returns Portal and select the appropriate return reason. For damaged or faulty items, you'll be asked to provide a photo and some additional information so we can assess the issue and arrange the appropriate solution for you.
The $12.99 change-of-mind return postage fee does not apply to returns covered by your rights under Australian Consumer Law.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, Afterpay and Zip.
Are you an Australian business?
Yes! The Chic Nest is Australian owned and operated. We're a small family-run business bringing you unique gifts, beautiful homewares, clothing, accessories and special finds for you.