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Shipping & Delivery
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Our Delivery Promise

Delivery is free for orders over $75 and a flat rate of $6.95 for orders under $75, to anywhere in Australia. We also offer an Express Post delivery option for $9.95 to anywhere in Australia.

We deliver to any Australian address, PO Box or Parcel Locker. We deliver all our online homewares orders to you via Australia Post Parcel Service. All online homewares orders will be shipped the next business day following receipt of payment. The Chic Nest uses the best quality packing material to protect items for the journey from our nest to yours, to ensure your items arrive in the same condition as when they left us.

Breakages or Damaged Items
At The Chic Nest our aim is to provide our customers with online homewares products of the highest standard and quality. We take full responsibility for ensuring that your products arrive in the condition that they left us. Although we pack all items carefully to ensure they travel safely, If you do receive an item which has been broken or damaged during transit, or is faulty for any reason, please contact us within 5 days of receiving the item on 1300 887 931 or by email at info@thechicnest.com.au so that we can quickly organise to send you a replacement product or a full refund if you choose.

Delivery Timeframes
Metro Perth 1-2 Business Days
Regional WA 2-4 Business Days
Australian Metropolitan Areas 2-7 Business days
NSW/VIC/SA/QLD Regional Areas 3-7 Business days
NT/TAS Regional Areas 5-7 Business days

Need your order urgently?
If you need to have your order delivered faster than our delivery guidelines above, select the Express Post option for an additional fee of $9.95. Please refer to Australia Post Express Post delivery guidelines for further details.

Important information:
• Orders made on weekends and public holidays will be dispatched the next business day.
• We will pick, pack and process your online homewares order as speedily as possible once you have clicked the ‘Complete Order’ button and payment has been received. This helps us to get your goods out to you as soon as possible. If you need to make changes to your order please call us urgently on 1300 887 931 as we will be sending your order out to you on the next business day. If we haven’t sent the order yet, we will always do our best to assist in changing any details of your order.

• When paying using Paypal you must check to ensure your shipping address in PayPal is where you prefer the item be sent. PayPal overrides the address originally put into our system with the address you have on file with them. We are not responsible for incorrect shipping addresses entered by you or overridden by your entry in PayPal.

Lost Packages
If you have tracked and checked for your parcel and believe it to be lost, please contact us on 1300 887 931 within fifteen days of dispatch, in order for a store credit or refund (if applicable) to be issued. If the package has the correct delivery information and has been deemed 'lost' after an Australia Post Investigation, we will replace the items or issue a store credit. If we are unable to source replacement items due to these no longer being available for whatever reason, a refund will be processed for the unavailable items and postage costs, if applicable. You must contact The Chic Nest within 15 days of dispatch, if your package has not arrived otherwise no store credit or refund (if applicable) will be available.

Item(s) not exactly what you were after?
At The Chic Nest, we understand that although shopping online for homewares and gifts is convenient, it’s not always going to look right once you get the product home, or it may just not be exactly how you thought it would be. If you would like a different colour, style or the product is just not right for you, you can return the item(s) within 30 days of purchase and we will offer you a full refund or a 110% store credit to put towards your next purchase. The return postage is your responsibility (pay using PayPal and register with PayPal prior to purchasing and PayPal will refund your return shipping costs - conditions apply, visit PayPal's website here for more details) and we ask that the item(s) be unused, in original packaging with any labels still attached and that you take care to pack the items carefully when returning as the goods must arrive in the same condition as when they left us. You may wish to return the goods via registered mail to ensure their safety as we do not take responsibility for goods lost in transit. Please note if your order attracted a delivery fee, we cannot refund this amount but will provide you with free delivery on your exchanged items.
If you would like to arrange an exchange or return, please contact us on 1300 887 931 or by email at info@thechicnest.com.au and we will help make the process as simple as possible for you.

Refunds
Once we have received your return and confirmed that the item(s) are unused, undamaged and unmarked, and in their original packaging we will process your refund (if you have not selected to receive 110% store credit) the next business day.
Once you receive our email notification confirming your return refund, your money will appear in your nominated account in approximately 1-7 days (unfortunately this time frame is due to inter-bank processing times!).
On rare occasions we may decline to offer a refund if your return is more than 30 days after purchase, if the products are marked, damaged, used or do not have their original and undamaged packaging.
For returns from orders that were placed during a discount promotion or using a voucher/coupon the refunded value will be the total amount paid. Where part of a multi-item order is returned the refunded value will be the listed price for that item at the time of the order less the amount of the discount that was applied to that item.
For returns from orders that included a delivery charge, only the cost of the items returned will be refunded.
Please feel free to contact us at info@thechicnest.com.au if you have any questions regarding the return of your items.

Breakages, Damaged or Faulty Items
At The Chic Nest our aim is to provide our customers with online homeware products of the highest standard and quality. We take full responsibility for ensuring that your products arrive in the condition that they left us. Although we pack all items carefully to ensure they travel safely, If you do receive an item which has been broken or damaged during transit, or is faulty for any reason, please contact us within 5 days of receiving the item on 1300 887 931 or by email at info@thechicnest.com.au so that we can quickly organise to send you a replacement product or a full refund if you choose. Please note that we'll need a photo showing the breakage/defect/fault, which will help us make the process simple and easy for you.

Out of Stock Items
We update product availability of our online homeware range on thechicnest.com.au throughout the day however in some rare instances another customer may have selected to purchase the same item as you at the exact same time. If this happens, we will notify you within one business day that we will not be able to deliver the goods in the usual delivery period. If it is an item that we cannot re-order we will give you a refund immediately; if it is an item we can re-order, we will inform you of the new delivery time frame and give you the choice of either waiting or receiving a refund or 110% store credit.

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